The Retainer Model

“Strategic Partner” is not just a catchphrase. Technical problem solvers can find lots of work all over … but what we love is to help small businesses succeed in the long term. The retainer model is a great way to embrace this.

Guaranteed time “just for you“, from people who already know your business. Rather than the overhead of shopping around for a solution provider (sometimes with great waste of time and money in pursuing the wrong one), you have someone who already knows you, who already has an understanding of who does what and what your challenges are, and–best of all– is waiting and ready to get some work done for you. Partners who haven’t experienced this before quickly become addicted.

Address “little things” early, before they become major risks or roadblocks. Many times fast-moving small startups will start doing something with a suboptimal technology “just to get it done”. That is great. But without a little bit of forward-thinking technical analysis, that technology that “works right now” can turn into a very notable, very limiting constraint as the business grows and expands.

Investing in infrastructure slowly with a mind for the future. Having a decades of experience in tech startups, we know how to solve your “right now” problems. We’re also thinking of your next problem, and the one after that. By making choices earlier with a mind for the future, we create solutions that are able to move in the ways you want, when the business is ready.

Low “maintenance“, high “project power”. Every month, aside from the time that we dedicate to each individual client’s pre-allocated retainer of Solution Units, we also reserve some free ones for “in house” work. And if necessary, we can tap our resources and connections to get your problem solved by means of our own partners.

Retainer Hours are available for reservation today. Contact us to discuss your options.

How Solution Units Make Your Life Easier

Why Solution Units?

Many typical consultancies charge by the hour, but bill for time spent doing communication tasks, bookkeeping, or even research. This can create a perverse incentive for would-be problem solvers to make more “consulting-like-activity” and less actual solutions. Even a group with a solid work ethic can, without serious discipline, fall into a pattern where “the hours are gone” because they got spent on overhead, and additional hours are required to implement the solutions

We carefully monitor and explicitly bill only time invested directly in creating solutions for YOU. This adds a results-driven motivating factor for the entire team, and helps ensure that any time billed, is time spent providing value.

What type of work does not count toward Solution Units?

Time invested researching project-relevant information that is generalized to the industry or technology, rather than specific to the problem to be solved.

Communication and scheduling overhead (unless explicitly required as part of a solution, for example gathering information to go into a requested document, scheduled presentations, or facilitated meetings).

Time estimates that are for simple information purposes (rather than an explicitly-requested deliverable).

How do I get Solution Units?

Each client can schedule a number of Solution Units in advance per month. This ensures that there is time set aside to solve your problems every month.

Can I get extra Solution Units for a particular Urgent Need?

The way to ensure you have Solution Units available to invest, is to reserve them as part of a recurring monthly contract. However, additional Units are often available for cases of urgent need.

What happens with unused Solution Units?

We want to make you happy by solving your problems–so we’re going to do what we can to invest your Solution Units wisely, and find the greatest ROI for your business. Typically, the best way to get the most out of Solution Units is to use them every month! (If you are not sure what to do with them, let’s talk. There are almost always great investments waiting to be made.)

In certain special cases, with pre-approval only, Solution Units may be rolled over into future months. This is only available in certain specific scenarios, and must be discussed and approved in advance.

I Have More Questions

If you have more questions, contact us with this form, or call personal direct line to a consultant at 512-850-6283.

What We Love To Do

We love to solve problems. As a team of experienced experts, problems engage us, and solutions deeply satisfy.

We love technology. We’re constantly challenging ourselves to truly understand, the tools that are available, so that we can provide the very best options for you. Our goal is not merely competency, but facility-not just being able to execute, but to execute with ease.

We love small businesses. Small businesses are the lifeblood of the economy, and often the first to provide the solutions that change the world. We love helping find and create those solutions.

We love startups. Startups have a unique set of challenges that come from having limited resources and high focus on the specific path that is going to work. Our expertise comes from decades of startup experience, and is well-suited to making startup success a reality.

We love to identify the right problem. Often time and resources will be wasted by a business looking for a “quick fix” when the problem requires something more specific. Sometimes, time and resources are wasted looking for a specialized/customized fix for a problem that could be handled with a more generic “commodity” solution. By having experience with businesses like yours and solutions that work, we can save a great deal of distraction.

We love to make connections with other great people. It’s worth it just to sit down for coffee or lunch to make a new connection in our network. While most of our business comes from word-of-mouth referrals, we also have a small referral incentive program to help you think of us when things come up.